[Resolved] Ibibo Group / Goibibo — booking hotel cancellation | |||
Hello sir, i am pradeep ahirwar from bhopal. I am user goibbo app and book my first booking by it. My booking is non refundeble booking but as per policy some special case found they cancelled my booking but they refuse and my money no refund me... They are say hotel management done and hotel management also say goibibo done because pay you go ibibo.. Both are harassment me... Pls do some action against them... My booking date 31/10/2017 to 02/10/2017 My booking i'd is - htl9j7kj3h Was this information helpful? | |||
Dec 12, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Nov 01, 2017 Ibibo Group / Goibibo Customer Care's response Dear Pradeep, Greetings from Goibibo This is in regards to the booking id: HTL9J7KJ3H We regret the inconvenience caused. Please be informed that the hotel denied cancelling your booking on a full refund as per the cancellation policy.The same is also mentioned on the website & booking voucher. However, we are still getting this checked with the hotel management to cancel it for a full refund as an exception. Hence, we would request you to please allow us some time so that we can close it for.We will keep you posted. Please feel free to reach us for any future queries or concerns as we are just an email away from you. Thanks and Regards, Sudhir Yadav Customer Delight-Goibibo Phone:[protected] Verified Support Nov 01, 2017 Ibibo Group / Goibibo Customer Care's response Dear Pradeep, Greetings from Goibibo This is in regards to the booking id: HTL9J7KJ3H We regret the inconvenience caused. We would like to inform you that we checked with the hotel management for the cancellation but the same as denied by them. However, on a goodwill note, we can process a refund of 1000 Non-promotional Gocash in your Goibibo wallet which can be used with no restrictions in your future bookings with Goibibo. Please share your consent so that we can process the same from our end. Please feel free to reach us for any future queries or concerns as we are just an email away from you. Thanks and Regards, Sudhir Yadav Customer Delight-Goibibo Phone:[protected] Verified Support Nov 03, 2017 Ibibo Group / Goibibo Customer Care's response Dear Pradeep, Greetings from Goibibo This is in regards to the booking id: HTL9J7KJ3H We tried calling you on your registered number-[protected] but there was no response. We would request you to please share your consent so that we can process a refund of 1000 Non-promotional Gocash in your Goibibo wallet which can be used with no restrictions in your future bookings with Goibibo. Awaiting your response. Thanks and Regards, Sudhir Yadav Customer Delight-Goibibo Phone:[protected] Verified Support Nov 03, 2017 Ibibo Group / Goibibo Customer Care's response Dear Pradeep, Greetings from Goibibo This is in regards to the booking id: HTL9J7KJ3H Thank you for your time over the phone. As discussed, we have processed a refund of 1000 Non-promotional Gocash in your Goibibo wallet which can be used with no restrictions in your future bookings with Goibibo. Please refer to the below-attached screenshot: We hope your issue is resolved now.Do let us know for any further assistance. Thanks and Regards, Sudhir Yadav Customer Delight-Goibibo Phone:[protected]  | |||
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