I booked flight tickets for myself and 2 more members of our family from Visakhapatnam to Jaipur with my onward journey on 3rd July, 2022 and return journey on 6th July through goibibo. While my onward journey went as per the plan, the return journey flights were cancelled by Air Asia airlines.
As the flights were cancelled and the alternate flights suggested by Air Asia did not align with my schedule, I cancelled the return journey flights and made alternate arrangements. The details of the transaction amount are as follows:
Total amount paid for onward and return journey: Rs. 42, 823
Refund transferred to wallet: Rs. 13, 993
Refund to my bank: Rs. 13, 743
When I talked to Air Asia, they informed that they processed complete refund but goibibo processed partial refund. I am wondering how goibibo can deduct penalty from my refund for cancellation of flights by the Air line, causing me lot of inconvenience. Instead of giving me a freebie for the inconvenience caused to me, goibibo deducted penalty from the refund amount, that too after receiving complete refund from the airlines.
Please help me in getting remaining part of refund amount from goibibo at the earliest. Was this information helpful? | 
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