[Resolved] Ibibo Group / Goibibo — booking id htl4se2ttb - room is so small for 3 adults + 1 child | |
Against my booking Id HTL4SE2TTB, room is so small for 3 Adults+1 Child. Gorbito show this room as Non AC STD room but it's original size is 9.2 ft x 9.5 ft. In the room there is a bed 6.5 ft X 6 ft after acquired the bed is there possible to lay down a mattress? If yes then I request the person to feel in present situation. I have 2 days booking 1 day I pay Rs. 500/- and upgrade the room. The hotelier said me next booking I would manage you a better room without paying. But when I check in next time he provide me the above said room. In my total journey I booked 5 night 2 at Bangaluru, 1+1 day Mysore, 1 day Ooty. The waste room was in Suvarna comfort, I cannot explain how I spent the last night in this hotel. Except this 2 hotelier give me 4 beded room.
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Dec 14, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Nov 13, 2018 Ibibo Group / Goibibo Customer Care's response Hi Supriyo Kumar Sadhu, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the team has shared the stern feedback with the hotelier on this and we would make sure that such issues should not happen again. Assuring you best of our services. Regards, Team Goibibo. | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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