Ibibo Group / Goibibo — Booking Issue - GOIBIBO -HTLAGHZUS8, PNR [protected]

Address:

Mumbai

Hi GOIBIBO Team,

This is to bring to your notice regarding my hotel booking with GOIBIBO -HTLAGHZUS8, PNR [protected] for "check in - 10th March and Checkout - 12th March'21" Hotel Banke Bihari -Haridwar (Hotel Owner - Abhishek : [protected])

Today I called to hotel to ask for some information regarding the city and booking, It was surprising for me as they said "they don't have any booking with them". they also said they are not dealing with Goibibo any more.

Requesting you to kindly look into the matter to sort it out at the earliest as I will start my journey on 2nd March. Or you can provide me the alternate booking.
GOIBIBO IS BIG TRAVEL COMPANY, YOU MUST TRY TO AVOID SUCH KIND OF COMPLICATIONS TO YOUR CUSTOMERS.

Also it was quite disappointing that there is no customer care number active for help,

Looking for your quick reply.

Thanks

Santosh Gupta
[protected]