[Resolved] Ibibo Group / Goibibo — booking not confirmed by houseboat owner ticket i'd htl8jcz4je | |||
Dear team, I had booked a houseboat with i'd htl8jc4je from goibibo and they had confirmed me the booking. But when we reached to the houseboat he said our room is not confirmed. My money was deducted from my account and to reach that houseboat i had spent rs. 300 please call me on my number [protected] and let me know how the hotel was booked when it was not confirmed. Help me to get the refund for travel to houseboat and booking amount 568. Regards iqbal qasim Was this information helpful? | |||
Nov 15, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Oct 03, 2018 Ibibo Group / Goibibo Customer Care's response Hi Iqbal Qasim, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Regards, Team Goibibo. Verified Support Oct 04, 2018 Ibibo Group / Goibibo Customer Care's response Hi Iqbal, Greetings from Goibibo.com This is in regards to your booking id: GOHTLDAND8JCZ4JE. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, as discussed over the phone we have checked it with the hotelier and this happened due to inventory. We have intimated the hotelier on this and processed the full refund of the booking and it will be credited within next 5-7 business days. Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN [protected] [protected] [protected] capture 568.00 SUCCESS [protected]:29:43 [protected]:29:43 NA [protected] [protected] NA refund 568.00 queued [protected]:05:55 [protected]:00:00 NA Assuring you best of our services. Regards, Team Goibibo. | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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