[Resolved] Ibibo Group / Goibibo — booking of a non-listed hotel | |||
Recently i had a very bad experience with gibibo. I had booked a hotel at puri with the said booking number htlt4pjw79. Dated 2nd aug 2019. On arriving at the said hotel, the reception refused to acknowledge the booing and at the same time informed that they do not have any tieup with hotel sonali at puri. Complaint was logged with them, after 2, 3 hours they called back and responded and said they are refunding the money with additional compensation. I am astonished that how can a hotel not listed or tide up with them get into their data based and they confirm the booking. Pathetic experience. The dream of staying at the hotel remained unsatisfied. Goibibo was delighted to give refund. Was this information helpful? | |||
Sep 30, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Aug 27, 2019 Ibibo Group / Goibibo Customer Care's response Dear Amarjit, Apologies for the trouble caused to you In reference to your complained, we have initiated the refund of INR 2852 /- on 03-Aug-19 and the Refund Reference Number for the transaction is #P[protected]R035689. Please note refund would reflect in your account as per bank processing cycle. Regards, Team- GoIbibo Care | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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