Ibibo Group / Goibibo — Booking reference: HTLXVMVYGS : Prepaid Breakfast and Meal for 2 Not provided by Hotel

Dear Sir / Madam,

I am writing to you to raise an issue about: Hotel Booking via Goibibo

The issue that I have experienced was: I had booked for one night for a couple at the Hotel.
Inclusions had
Free Breakfast, Free Lunch Or Dinner

Total Amountl - Rs. 1958
Without the Meal it was 600 lesser
Without the breakfast it was further 250 odd lesser. However, I paid around 850 additional for 2 meals for 2 persons.

When I called the morning of check-in Oyo said they Do NOT see any bookings for breakfast or for the meal. I googled and called the hotel number to talk to Hotel manager and was informed that Hotel does not provide any complimentary breakfast or prepaid package meal inclusions.

I informed Goibibo of the same and Goibibo desk said they will talk to OYO/Hotel.
When I reached hotel and Untill the time I checked out next morning, the Hotel still didn't have any notifications from the Oyo or Goibibo booking desk. This is after hours of being on call with multiple agents of Goibibo on and off.

It occurred on: 12/07/2020

Goibibo charged some 70 odd in the name of "convenience fee" that apart around 850 for the meals. How inconvenienced I was is evident. I am deeply pained by the attitude of Goibibo and its handling of the issue. Later l, after 3, 4 days an agent called and offered me a refund of 428 Rs. This is half of what I actually paid and went through such harrassment and they are treating me like I am a beggar that will be happy with 428.
You can imagine food costs in a hotel that has room rack rates at Rs 3000+ and water at Rs 35+. I want my full money back which was in the 850 range. I wish I could ask for a higher compensation for this harrassment.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Sam Ban

Booking reference: HTLXVMVYGS