[Resolved]  Ibibo Group / Goibibo — bus booking

Address:Pune, Maharashtra, 411014
Website:Goibibo

I made a bus booking from goibibo.

Goibibo m-ticket
Pune - indore
Payment id - gobusand523b7c9539
Pnr[protected]
Travels - maharashtra mahendra travels
Bus type - non a/c sleeper (2+2)
D. O. J[protected]
Dep. Time - 21:45 hrs
Seat no - 13, 14
Boarding pt - wagheshwar parking - opp. Old jakat naka
Add - wagheshwar parking - opp. Old jakat naka
Contact - [protected]/9777, [protected], [protected]
Thanks for using goibibo.com, goibibo contact - [protected],., t&c apply.

This ticket was for yesterday (3rd nov). I went to the venue with my family to get the bus. After waiting for around 1 hour for the bus i made a call to goibibo customer care to know the status of bus location. And customer care executive notified me that your bus is cancelled for today and we cannot provide any alternative bus also for today. Regarding cancellation, i didn't receive any messages from goibibo or from bus operator regarding. That service was very disappointed and i had a business meeting in indore for that i had to bear loss of more that 10k. Also i had many lined up deliveries which i couldn't attend. If needed you can go through and check in your system regarding the issue. And it was a big mistake from your side and i would take this to the court if wouldn't resolved. I request goibibo to gave me the waiver of my loss (Min 10k) and also refund my money.
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Dec 10, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2018
Ibibo Group / Goibibo Customer Care's response
Hi Lakhan0704,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the team has already shared the best we can do and please understand that we do not have any control over the day to day working of the bus operator.

Assuring you best of our services.

Regards,
Team Goibibo.
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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