Ibibo Group / Goibibo — Bus not boarded at the boarding point.

Sir/Ma'am
I would like to say that I had booked bus from the booking app Goibibo, the booked ticket was from Agra to Basti dated 13/06/2022 and the bus operator was Krishna City Connect, firstly they hadn't send me the bus no. Of the bus and booked my seat on a bus that hadn't reached its boarding point, secondly the bus operator whose mobile no. they had provided, that guy hasn't called me a single time to tell me about the bus and didn't provide any other information about the bus, whenever I had called him he misinformed me or hadn't received the call, he told me to wait on any other place instead of the boarding point where also I waited for one hour, but the Krishna City Connect bus didn't show up.
I just want my money refunded and a complaint to be logged against the bus operator.
Shiva Ji Yadav