[Resolved] Ibibo Group / Goibibo — bus ticket book on goibibo the bus is cancelled but goibibo don't give any notification

deepakkumar1497

from Morjim, Goa

Address:	411041
Website:	Www.goibibo.com

To whom it may concern:

Iam deepak kumar i book MR travel bus ticket from pune to sumerpur by Goibibo app and get booking confermation massage but when i go to bording point & call on given number is switch off then i call to MR travels & they told me bus is cancelled and i don't get any type of bus cancelation notification.these is really a very bad service of goibibo and i loss of money and my time. Now please give me my full Refund.

Switch off number by goibibo -[protected]
MR travel number who tell about bus cancelation on bording time-[protected]

+2 photos

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Feb 5, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2019

Ibibo Group / Goibibo Customer Care's response Dear deepakkumar1497

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Feb 06, 2019

Ibibo Group / Goibibo Customer Care's response Dear Deepakkumar1497

Greetings from Goibibo.com

This mail is in reference to your booking id: GOBUSANDa92086f7ff.

Please be informed that refund has been initiated on the same account/credit card/ mode of payment with which you confirmed the booking, it must reflect in the respective account within 5-14 working days(excluding Saturdays, Sundays and National Holidays), from the date of refund success.

For any clarification, please revert on the Ticket #26737666.

Assuring you best of our services.

Team-Goibibo