Ibibo Group / Goibibo — Bus was cancelled no refund received

Address:

FF1, Prakruthi Homes Phase II, Madura Avenue, Kovur, Chennai 600128

Hi Sir/Madam,

I have booked a bus ticket from Madurai to Chennai on 21-Apr-2022 (Booking IDGOBUS158E536297 • Booked On13 Apr 2022) using one of my phone numbers [protected]. The Bus was cancelled by the operator. In goibibo it is not yet updated and the money is also not refunded yet. I checked the Goibibo app and the status shown there was like the passengers' travel completed. I called Bus operator many times and they are shouting at me that they have informed goibibo and I would ask only Goibibo. I have tried to contact goibio regarding this but there is no option to contact you. I called customer care many times. Only IVR option there and no option to speak to customer care and no option to inform my issues. I am spending a lot of time and effort to contact you. I am very disappointed and depressed due to this.

Please resolve this issue as soon as possible and give me the status of the same.

Thank you

With regards
J. Saravanakumar
[protected]