[Resolved] Ibibo Group / Goibibo — cab refund issue

Shiv Chalotra

from Srinagar, Jammu and Kashmir

Address:

panthal katra, Jammu, Jammu and Kashmir, 182301

I Rashpal singh from jammu I have booked cab throughn goibibo from delhi to jaipur on 24 may-19 (Advance Receipt No. :CPAR[protected]but the cab not reached on destination when i called to customer care regarding cab he send the driver number when i called to driver he also again send the new driver number finally when i called to new driver he not responding i had lots of calls to him but he not responded and not reached any car from ur side and ur number always not connected kindly look into the matter and resolve the issue on highest priority. iattached cab print for ur refrence

+2 photos

Was this information helpful?

No (0)

Yes (0)

Jul 28, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Jun 08, 2019

Updated by Shiv Chalotra kindly update as soon as possible without any delay my contact number is [protected]

Verified Support

Jun 17, 2019

Ibibo Group / Goibibo Customer Care's response Dear Shiv Chalotra,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, the booking id mentioned on the snapshot you shared is CARPWFCIO1RG11Q, however, the discussion happened with our concerned team was on booking id: CARPWFCINUQQT8C.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Jun 26, 2019

Ibibo Group / Goibibo Customer Care's response Dear Shiv Chalotra,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested for investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo