I have booked ticket for travel on 31 may and due tto covid the flights got cancelled.When I asked for refund Air india says to cancel through booking agent GOIBIBO.When i wrote to them they are asking to contact through the booking page and there is no option for cancell, contact them etc.When i click on 24x7 contact the same page is open.Please cancel the ticket and issue a refund as soon as possible
the detals are given and the response from Air india also attached with this
Booking ID GOFLD2A6DE[protected]
PNR JYRE6
passenger details
Harish N Pillai,[protected]
.Harjith H Pillai,[protected]
.Gaurishankar H Pillai,[protected]
.Soni H Pillai, 098-[protected]
Dear sir
I have booked ticket to travel from kochi To Surat on 31 st may.As the airline canceled the flight I have asked the airline to initiate a refund.The says as the ticket was booked by third party so ask them to initiate a refund.please do needful to refund the amount as soon as possible
The details are given below
booking ID GOFLD2A6DE[protected]
PNR JYRE6
passenger details
Harish N Pillai,[protected]
.Harjith H Pillai,[protected]
.Gaurishankar H Pillai,[protected]
.Soni H Pillai, 098-[protected]
Please refer the mail received from Air Inia
Dear Harish,
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Greetings from Air India !
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We acknowledge the receipt of your mail and would be glad to assist you in your concern.
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We have checked your ticket details in our system, as we can see your ticket was made by third party (travel agency). For the refund of your tickets, kindly get in touch with the travel portal from whom the tickets were purchased. They will assist you further.
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Your travel booking portal/agent will assist with rebooking/cancellation process for Air India flights.
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?You are requested to refer to the Advisory available on our website (www.airindia.in) given with regard to Waiver for Date change due COVID-19, Coronavirus.
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Thank you for your understanding & cooperation, stay safe !
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Best Regards,
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Krishna
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Team Air India
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