Ibibo Group / Goibibo — Cancel and refund from travel agent

Ibibo Group / Goibibo — Cancel and refund from travel agent

H harishpillai

I have booked ticket for travel on 31 may and due tto covid the flights got cancelled.When I asked for refund Air india says to cancel through booking agent GOIBIBO.When i wrote to them they are asking to contact through the booking page and there is no option for cancell, contact them etc.When i click on 24x7 contact the same page is open.Please cancel the ticket and issue a refund as soon as possible the detals are given and the response from Air india also attached with this Booking ID GOFLD2A6DE[protected] PNR JYRE6 passenger details Harish N Pillai,[protected] .Harjith H Pillai,[protected] .Gaurishankar H Pillai,[protected] .Soni H Pillai, 098-[protected] Dear sir I have booked ticket to travel from kochi To Surat on 31 st may.As the airline canceled the flight I have asked the airline to initiate a refund.The says as the ticket was booked by third party so ask them to initiate a refund.please do needful to refund the amount as soon as possible The details are given below booking ID GOFLD2A6DE[protected] PNR JYRE6 passenger details Harish N Pillai,[protected] .Harjith H Pillai,[protected] .Gaurishankar H Pillai,[protected] .Soni H Pillai, 098-[protected] Please refer the mail received from Air Inia Dear Harish, ? Greetings from Air India ! ? We acknowledge the receipt of your mail and would be glad to assist you in your concern. ? We have checked your ticket details in our system, as we can see your ticket was made by third party (travel agency). For the refund of your tickets, kindly get in touch with the travel portal from whom the tickets were purchased. They will assist you further. ? Your travel booking portal/agent will assist with rebooking/cancellation process for Air India flights. ? ?You are requested to refer to the Advisory available on our website (www.airindia.in) given with regard to Waiver for Date change due COVID-19, Coronavirus. ? Thank you for your understanding & cooperation, stay safe ! ? Best Regards, ? Krishna ? Team Air India ? ref:_00D2v1u6V0._5002u8zBhq:ref Was this information helpful? No (0) Yes (0)
Ibibo Group / Goibibo customer support has been notified about the posted complaint. Oct 22, 2020 Updated by harishpillai There is no update from goibibo.I tried to contact on phone and it says to respond to the email send.While opening the email there were three options.But i couldn't click on the option where actually my condition meets, the airline was cancelled the flight and using same PNR no travel carried out.So I tried another one.It also redirect to my booking page.there is an option for cancel.But when i clicked it says "You can raise a request for refund if you did not travel for one of the following reasons. It typically takes 12-15 working days to process a refund." But there is no options.i tried with different computer, mobiles etc.Every equipment same thing is happening.Airline says to contact your booking agent to raise refund request.But GOIBIBO has a well planned options except what I need that is cancel and get the refund Please response to my complaint or contact me or cancel my ticket and get the refund Mar 22, 2021 Updated by harishpillai air India has given refund for forward journey booked through another agent.Still GOIBIBO is not responding to mail or couldn't call even..Sir what steps to be taken?refund was to be credited between February 20 to march 5th.Still I didn't get any refund
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