[Resolved] Ibibo Group / Goibibo — cancellation and refund

[Resolved] Ibibo Group / Goibibo — cancellation and refund

R Rs1209 from Bengaluru, Karnataka

Hi, I'm complaining on this forum as I'm not getting any response from the Goibibo team. I booked a hotel through Goibibo which was listed as refundable at the time of booking. However, now when I'm trying to cancel it, the refundable amount is coming down to zero. On the official Goibibo app its still showing as refundable. I complained the same to Goibibo customer care when they informed that they would look into the matter and contact us with their customer delight team, but no response from their end yet. Tried calling Goibibo customer service many times but call is not getting through. Humble request to look into the matter and help me out. +1 photos Was this information helpful? No (0) Yes (0)
Jul 29, 2019 Complaint marked as Resolved Refund initiated Ibibo Group / Goibibo customer support has been notified about the posted complaint. Jun 10, 2019 Updated by Rs1209 Any updates Verified Support Jun 17, 2019 Ibibo Group / Goibibo Customer Care's response Dear Rs1209, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDANDMW2X6JQ. As per the discussion you had with our concerned team, we did check with the technical team. Please be informed that we do show everything (terms and conditions) while the amendment to the user online. Also, it's a hardcoded text which is the same for all the platforms(app, desktop, mobile web). For any clarification, please revert on the Ticket #27994966. Assuring you best of our services. Regards, Team-Goibibo Jun 17, 2019 Updated by Rs1209 We have tried calling customer support numerous times, but we couldn't get through any advisor, also we have used the chat option and I'm really not interested in talking to a robot because it shows only few options. It would be good if you can arrange a call back, I want to speak to the supervisor about it or someone senior, as at the time of payment also it showed me the free cancellation dates, and still on the app its showing as refundable. I'm really not interested in chatting to a robot or chatting like this, so I request a call back on [protected] asap. Also I was promised that I would get a revert from the customer delight team but I haven't heard from them yet This is the kind of response I'm receiving from Goibibo where you can't keep your promises Jun 24, 2019 Updated by Rs1209 Hi team, I'm really getting a very bad customer service from Goibibo. Even after informing so many times to contact us, no one has reverted yet. This is really not the kind of response expected from Goibibo. Very disappointed with the after sales services. Be assured you have lost a customer. Also same feedback would be provided to others. Thanks
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