Ibibo Group / Goibibo — Cancellation of red bus without any prior intimation

Address:

19th Floor, Epitome Building No. 5, DLF CYBER CITY DLF PHASE III GURUGRAM Gurgaon HR 122002 IN

I have booked a ticket on 13.03.2020 for travelling from Brahmapur, Orissa to Kolkata on 13.03.2021. The bus was supposed to start from Brahmapur at 6 p.m. from its boarding point from Haldiapadar Bus Stop. I have reached the board point before the scheduled time and received a call from the service operator confirming that the bus is on its way and will reach soon at the boarding point. After five minutes I received another call intimating that there was a breakdown of the bus at Palasa and the trip is cancelled. I have booked the ticket at a exorbitant price of Rs. 4198.95 as compared to a normal ticket price of Rs. 800 to Rs. 1000 (charged by other operators) to ensure that the journey is hassle free and to get a better service from the operator. Since only two tickets were booked for the trip, the operator cancelled the bus on the disguise of bus breakdown. I have asked for photo of bus breakdown but not provided with the same. They have cheated me and did not bother to make any alternative arrangement wasting my time. I had a urgent business meeting which has to be cancelled too as a huge cost. They should have made alternative arrangement to avoid the loss of time incurred.