Ibibo Group / Goibibo — cancellation of ticket booked from chennai to kochi by spicejet.

Address:GOIBIBO, Gurgoan, pin 122002, Thrissur, Kerala, 680101

Sir, i had booked ticket by goibibo on 17th feb 2020 from chennai to kochi pnr no. D6sghv on 23rd march 2020 total amount paid as per goibibo is rs.4654 and i cancelled the ticket on 20th feb 2020. As per cancellation charges 96 hours rs2500 refund but only rs164 is given.
Refund breakup
Amount paid 4654
Total penalty 4490
Cash refund 164.
Can you explain this refund.
What sipcejet claims is agency amount given rs.3466.
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Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Please process refund for cancelled ticket directly with airline for ref id : N6EVMEI7N

Booking was cancelled for 2 passengers Mr and Mrs. Anadkat.

there is nowhere mentioned where I can do this so please help

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    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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