Ibibo Group / Goibibo — Cancellation refund not received

Website:

www.goibibo.com

Hi my name is subhadeep bose. I book a hotel date: 17.05.22 for 21-22 may in kolkata. Suddenly i changed my plan and cacel the booking due to 100% refund garenteed. I pay with upi and my ref id was[protected].

There policy was refund in 7 days but till now i did not received my refund money.
My goibibo refund request no was:[protected]
my register mobile no was +91-[protected]