Ibibo Group / Goibibo — cancelled flight ticket directly with airlines, goibibo not processing refund

I have cancelled my fight booking directly with the airlines. They have processed the full refund in goibibo account. However i have not received the refund from goibibo.
I have tried to reach out to goibibo multiple times but could not reach to their customer care executive. We have filed complaint with goibibo email support as well but did not receive any response even after 72 hrs.
Complaint id:29494224
Goibibo booking id: n6eybntxr

We have tried multiple contact numbers provided on goibibo website but did not get any satisfactory response from ivr.
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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