Ibibo Group / Goibibo — cancelled our booking with our knowing ([#29695252] full cancellation - non refundable booking - htl73rbczk)

Kavitha Damodharan

from Chennai, Tamil Nadu

Address:

Goa, North Goa, Goa

We are totally dissatisfied with the hotel treehouse silken and goibibo because of the way this request is closed without our consent. You have taken our money, cancelled our booking without our consent, did not allow us to check in the hotel and also taken the money and cancelled our booking,
Moreover both of you are telling that goibibo has taken the money and goibibo is telling hotel has taken the money. Which is not professional for big companies and hotels like you who have a big brand.
And we started chennai to goa by car and travelling started at sep 28th and you sent me an otp on 2 october we never used the otp to cancel the booking.
Apart from putting us on calls daily stating that you will consider the request and help us with refund, but you put us on call daily just beating around the bush, cheating us on the money and putting us in such a embarrassed situation and also closing the request without our consent and closed issue stating it is resolved
We have not closed the booking with the otp. But goibibo has closed it without our consent by fraudulent login and cancelled the booking without our permission. we would like to bring this to the notice of high level managers who can take action on this.
You can reach us in [protected]

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Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Oct 10, 2019

Updated by Kavitha Damodharan We are totally dissatisfied with the hotel Treehouse silken and GoIbibo because of the way this request is closed without our consent.You have taken our money, cancelled our booking without our consent, did not allow us to check in the hotel and also taken the money and cancelled our booking,
Moreover both of you are telling that Goibibo has taken the money and Goibibo is telling hotel has taken the money. Which is not professional for big companies and hotels like you who have a big brand.
And we started Chennai to Goa by car and travelling started at sep 28th and you sent me an OTP on 2 October We never used the OTP to cancel the booking.
Apart from putting us on calls daily stating that you will consider the request and help us with refund, but you put us on call daily just beating around the bush, cheating us on the money and putting us in such a embarrassed situation and also closing the request without our consent and closed issue stating it is resolved
We have not closed the booking with the OTP. But Goibibo has closed it without our consent by fraudulent login and cancelled the booking without our permission. We would like to bring this to the notice of high level managers who can take action on this.
You can reach us in [protected]