[Resolved] Ibibo Group / Goibibo — car rental not sent | |
I booked a car from goibibo on the 26 th of may for a airport drop and i also got a confirmation on the same and i also told them to send the car at 11 am where i n i got a message saying we wll send u the drivr info 3 hrs before now it was almost past 10 i did not get a call so i called them up and they said we wll call u its was 10.30 am and i got the same answer so i had to pay extra 1200 to get a local car to drop me at the airport and i wasted my time and i paid double including what i had paid to goibibo for the car booking (818) rs. If i had missed my flight who was responsible infact i booked my air tkts from mum to goa return from them including a car on the 23 rd from goa airport to the hotel so pls i need a refund of all my money now pls help me Regards Was this information helpful? | |
Jul 1, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 28, 2018 Ibibo Group / Goibibo Customer Care's response Hi Sir/Ma'am, Greetings for the day. This is in regards to your Car related query. Thank you for writing us and we sincerely apologise for the inconvenience caused to you. We would request you to kindly share the booking id or registered email so that we can check and do the needful. We would appreciate your quick revert. Thanks & Regards, Harjot Singh Customer Delight [protected] Available all days from 9 AM to 6 PM except Wednesday. Verified Support May 31, 2018 Ibibo Group / Goibibo Customer Care's response Dear Kishore, Greetings from GoIbibo.com! This is in reference to your query related to booking Cancellation CARPAF1D2WBOEZN Please note that we have processed the refund of the booking and attached is the screenshot. Please share the receipt of the new booking so that we can take it further. Thanks & Regards, Harjot Singh Customer Delight [protected]  Verified Support May 31, 2018 Ibibo Group / Goibibo Customer Care's response Dear Kishore, Greetings from GoIbibo.com! This is in reference to your query related to booking Cancellation CARPAF1D2WBOEZN Please note that we have already processed the refund of the booking amount paid to us and it will reflect in next 5-14 business days. Rest we would request you to kindly share the receipt of the new booking so that we can check. Thanks & Regards, Harjot Singh Customer Delight [protected] | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
pls check and reply now and send me the refund
Greetings from GoIbibo.com!
This is in reference to your query related to booking Cancellation CARPAF1D2WBOEZN
We have checked and found that the refund has been processed and it will be credited within next 5-14 business days.
For further queries feel free to write us.
Thanks & Regards,
Harjot Singh
Customer Delight
01247105146
Available all days from 9 AM to 6 PM except Wednesday.