Ibibo Group / Goibibo — Cash back-inr 1200 not credited /hdfc /60 days 'sla' not met | |||||
Hi team, I checked with goibibo multiple times, regarding the cashback on transaction done on 08/30/2016. Customer care agents and supervisor misguided me by saying that the other agents do not have sufficient information & i need to check with the bank. I checked with bank & they informed me that the cashback has not been processed from goibibo, so hdfc liaised with goibibo multiple times. Even the floor manager-shaurya ahuja informed me that i should have received the cashback within 10/14/2016 (45 days from transaction date), & promised with a callback regarding updates from the product team as he informed goibibo has not processed my payment to hdfc. But the callback as well as the cashback never happened. I think i am just being played around without any progress in my grievance. Thanks, Dipankar bose Was this information helpful? | |||||
Ibibo Group / Goibibo customer support has been notified about the posted complaint. | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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