Ibibo Group / Goibibo — Castle Rock hotel owner, highly dirty! Please help us get our refund

We stayed in castle Rock, there were huge spiders on the bed crawling all over, cockroaches, different insects in the room. They had no staff, only 2 people managed whole property, kitchen had all the dirt one can imagine, our one member got food poisoning as they gave maggi with soap water in it. When we spoke to the owner he was really sorry for the whole thing but and agreed to refund since we did not stay in the hotel. But now he is refusing. No one can stay in such properties where there was no cleaning done from more than a year, there were webs on bed and huge size spiders and insects all over in the room. Staff misbehaved with females and manager threatened us when we shot videos of room and kitchen. We have all the photos and videos. Kindly take strict action, we want our refund back and such hotels should be closed down!