[Resolved]  Ibibo Group / Goibibo — change in flight timings without intimation

Address:

143001

Sir/ madam


I had booked a connecting flight for my parents from kolkata to delhi and delhi to amritsar through goibibo on 14th april 2019 vide pnr ddi8tc and flight no. 6e6616. The flight was to depart from kolkata at 1305 hours.

To my utter dismay when i tried to check in i got a boarding pass stating that my flight timing now is at 1605 hours with flight no. 6e206 which means delay of around 3 hours and that too without intimating us in advance. On confirming from the airlines about the change in timing they told us that the request for change in timings was initiated from our end, however, we did not initiate any such request. Even when we asked them for the mail through which the request to change the timing was initiated they even failed to provide the copy of that mail.

I also wanted to tell you that my father is a cancer patient and doctor had advised him not to travel for more than 3 hours on a stretch. That is why i had deliberately selected a flight which would have given him 5-6 hours of rest before boarding to another flight. Moreover he had some important obligations too at delhi which he could not attend to owing to the delay.

Now due to change in the timings he had to travel 11-12 hours on a stretch which has resulted in deterioration of his health. The doctor has asked us for some very expensive medical tests which we had do just because of the harassment faced at the airport. Being a chartered accountant myself i could not attend to my office from the past 8-9 days due to my father's deteriorated health resulting in the loss of my business as well.

Your negligence has resulted in a double blow for me firstly i had to spent a lot of money on my father's treatment, secondly due to the loss of my business.