Ibibo Group / Goibibo — Changed airline

Address:

Delhi

I have booked a ticket through Goibibo for my family. We are traveling with a 9 months old child . We did make sure that we cannot take kinder flight or the one with longer layover. I discussed it with my wife and booked the one with 5.25 hours layover at Singapore airport, certainly what I received was completely different. I received a ticket with 12.5 hours layover at Singapore airport which was not the one I had booked . Luckily I took screenshots of my booking while booking the tickets . Still Goibibo is not willing to resolve and they are saying you had booked this ticket only. They are just trying to give me the cheap ticket with longer layover regardless of what I had paid for short layover considering that we are traveling with a small infant. Action should be taken against this app else they will be keep scamming other citizens too.