Ibibo Group / Goibibo — charged for wrong booking dates

Deepakverma4212

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201306

I have made a booking from goibibo. I was trying to book the hotel for june first week (Sat and sunday) and ended up paying for july first week (Sat and sunday). I reached out to goibibo team and requested them to make the changes and if required i will pay the extra amount as well. Goibibo team has rejected the request and said it non-refundable and they need to escalate this to senior team to change the booking dates. Its been 23 days now and i am still waiting for there response. I have also sent an email to their management team however there is no response. The ticket number[protected] is still in process with no resolution. I have also tried contacting them through social channel however there is no response. I have paid rs. 8188 for this booking as now its not of any use as the date for which i need this booking has already passed. Now i request them to process this refund back to my card and cancel the booking for july 1st week (Sat and sunday).

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Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Jun 26, 2019

Updated by Deepakverma4212 Please note, if i dont get the resolution within 24hr, i will escalate this case to legal team as its been 23 days and i am still waiting for your response.

Verified Support

Jun 27, 2019

Ibibo Group / Goibibo Customer Care's response Dear Deepakverma4212,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDIOSX4QJUNA.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we have checked with our technical team on booking date selected, were informed that booking date chooses as[protected].

Moreover, Booking is Non-Refundable as per hotel's policy.
We cannot approve refund until the hotel agreed to the same.

You may directly check with the hotel on refund approval as an exception.

For any clarification, please revert on the Ticket #28047012.

Assuring you best of our services.

Regards,
Team-Goibibo

Jun 28, 2019

Updated by Deepakverma4212 i have checked with Hotel team, they refused to change the booking date and also denied for refund. They asked me to contact your guys for refund. I called your customer support team, they asked me to wait for a call back. I have done this booking from Goibibo, not from hotel so why are you asking me to contact Hotel for refund. This is the last time i m responding to your post, if i dont get the refund in next 3 days. i will be bound to take this to legal team.

Jul 04, 2019

Updated by Deepakverma4212 no response from your team. Still waiting for a call back