[Resolved] Ibibo Group / Goibibo — charges of hotel more then what you have shown me

sunil0708

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411005

When i was trying to book hotel it was showing charges to me @ rs. 7627 for two days id was htlhakv87n on 5th may 2019 and when i have booked it its charge me rs. 9429 and changed hotel id also booking id: htlyg65x66. I want difference amount back. Same hotel showing currently old rate. Why the charge more. I have attached 3 file (Currently showing price of hotel, 1st booking time showing price and actually charge price.

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Jun 14, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 04, 2019

Ibibo Group / Goibibo Customer Care's response Dear sunil0708,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

May 06, 2019

Ibibo Group / Goibibo Customer Care's response Dear sunil0708,

Greetings from Goibibo.com

In reference to your concern, we checked both the booking id's and observed that room category selected for both bookings are different.

Deluxe Room Triple- Booking Not Confirmed.
Deluxe Double Bed- Confirmed Booking.

We hope the above clarifies our stand.

For any clarification, please revert on the Ticket #27743844.

Assuring you best of our services.

Regards,
Team-Goibibo