[Resolved] Ibibo Group / Goibibo — charging double!!

spear

from Coimbatore, Tamil Nadu

Website:

Www.goibibo.com

I booked a hotel in coimbatore through goibibo. I had processed the payment online. When i checked in to the hotel i got to know that goibibo had charged for 2 guests. When chcked they are saying everything is automated and they cant do anything. I am staying in the hotel now so i told them to chck how many people have checked in which they did and got to know that it was only one person. When checked with hotel i got to know that they have done it with ither customers as well. The customer is being helpless when such issues happen and such online frauds instills fear in people like me to not use online facility. I request for an investigation and reimburse the excess money charged from me.

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May 27, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

Ibibo Group / Goibibo Customer Care's response Hi Sarfraz,

Greetings from Goibibo

This mail is with regards to Booking Id: HTLYFUM656

We tried calling you but had no response. As checked, we would like to inform you that the booking was done for 2 adults. We have already shared the tech logs with you for your reference. Please note that these are the technical logs which captures each and every action made on our website/mobile app and had 0 error margin.

User has to use the drop down option to select for number of adults to proceed with the desired booking.

In case of any further queries, please feel free to write us anytime. We would be glad to assist you with best possible.

Thanks & Regards,
Parul Yadav
Customer Delight
Contact:[protected] am-6 pm)
Available all Days (except Sun)