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Ibibo Group / Goibibo

[Resolved]  Ibibo Group / Goibibo — charging extra money for cancellation of air ticket

Address:Ludhiana, Punjab, 141001

Sir,
On date 23/08/2018 at about 1400 hrs. I got an air ticket reserved for my relative from Delhi to Toronto against PNR YLG31 & SG2LAA in the name of Momi Navjot Singh. Today (24/08/2018 at 10.30AM), due to change of plan, I called the customer care no.[protected] from my mobile no.[protected] for asking the cancellation charges of the said air ticket as well as the charges for change of flight. I was told that an amount of Rs.[protected]+15015+354+699) will be deducted as cancellation charges. After that I got my ticket cancelled at about 14.15 hrs. and I was told from your customer care person that an amount of Rs.19, 596/- will be deducted. Since I had no option but to cancel my ticket, I got my ticket cancelled with a very bad experience of goibibo service. I felt cheated. Hope you will look into the matter.
Thanks & Regards
Labh Singh
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Sep 20, 2018
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2018
Ibibo Group / Goibibo Customer Care's response Hi  singh labh,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that we have charged the correct penalty as per the airline policy.

Please note that the penalty is from the airline's end and we do not have any control over it.

We had clearly mentioned about the cancellation charges at the time of booking as well.

Attached is the screenshot for reference.

The applicable refund has already been processed.

Assuring you best of our services.

Regards,
Team Goibibo.

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Comments

Complain related to booking I'd NSGFDDIRN .the airlines have refunded the whole amount and they have asked us to contact u. In ur webpage there was only a pop up msg which says cancelled can u pls let us know the time at which the refund would happen
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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