Ibibo Group / Goibibo — cheating and not refunded | |
Sir, I booked hotel from Goibibo but very worst and many bugs so I contacted them multiple times and after they said we will forwarded to management team but still not refunded my money. I sent them with proof. Very bad. That room find whiskey so we shocked and many bugs so we contacted goibibo with proof but still not refunded. I want my full money. Please help me. Booking ID: HTL6582G85 Was this information helpful? | |
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Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 05, 2019 Ibibo Group / Goibibo Customer Care's response Dear lourdu, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - Goibibo Verified Support Jul 11, 2019 Ibibo Group / Goibibo Customer Care's response Dear lourdu, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDMOB6582G85. We apologize for the inconvenience caused. It would have been great if you would have raised a concern on real-time basis offering us an opportunity to serve you right there and then. Having said that, we accept your feedback and we will share this with the hotelier to ensure hassle free stay for all future guests. We checked case details and observed that our concerned team already tried to check with the hotel for refund, however, there is no response on rerfund approval. The best we can offer you is refund of 25% of the booking value. To share your consent on the offer made OR for any clarification, please revert on Ticket #28230245. Assuring you best of our services. Regards, Team-Goibibo | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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