[Resolved] Ibibo Group / Goibibo — cheating with the customer

Ranjan Pune

from Savantvadi, Maharashtra

Address:

Pune, Maharashtra

Hi,
I hv booked hotel girija for 2 night and feel guilty.
No electricity, no food service, dirty saraundings. No hot water in washroom. No masquto net in the room we are a family with 2 kids undone to spend night with masquto.

Pls suggest how can i stay 2nd night in this hotel.
Kindly refund my amount against this hotel asap.

Regards
Ranjan nayak
[protected]

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Jul 26, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Jun 15, 2018

Updated by Ranjan Pune Hi,
After repeated call and follow-up with Goibibo still they are not confirm about the refunds. Hotel management says there v already informed to Goibibo about this type of problems.

Dear friends,
Request not to trust this site Goibibo

Regards

Ranjan
[protected]

Verified Support

Jun 17, 2018

Ibibo Group / Goibibo Customer Care's response Hi Ranjan,

Greetings from Goibibo,

We regret the inconvenience caused to you, we would request you to directly write to Goibibo regarding the same along with your booking details as we are unable to locate any booking with this mobile number.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Regards

Akshat Saxena

Customer Delight

Available on all days from 11:00 PM to 8:00 AM except <Sun>