[Resolved]  Ibibo Group / Goibibo — check-in denied, goibibo mistake

Address:

5th Floor, Good Earth City Centre. Sector-50, Gurgaon-122018. Haryana India

Hello,
We booked a room in oyo 19907 using goibibo app and at hotel our check-in was denied stating unmarried couples are not allowed but in goibibo app it was clearly mentioned that unmarried couples are allowed. My check-in was on 10 aug and check out on 13 aug, after contacting goibibo regarding this issue at around 4:30 pm and they agreed their mistake and told they will provide a solution within 30mins still not resolved. Late night they called and told to check-in different hotel myself they cannot help us in anyway. It was late night and we were totally exhausted by travelling and for around 8hrs we were roaming around the city with our luggage because we had no place to check-in. They forced us to spend the night on footpath and next day again they gave a fake promise that they will provide an alternate hotel and now around 8:30pm on 11th aug they are telling they cannot provide any alternate hotel. There is this particular person called sm hassan who was handling our issue was very unprofessional, irresponsible and rude. He used to tell he we callback within 10mins and never callback. After around 9pm last night he callback at 6:30pm today after complaining multiple times.
Now we are living on the streets of hyderabad from last 30hrs and goibibo is not at all willing to rectify their mistake. And very poor customer service and no timely response.