Ibibo Group / Goibibo — compensation and refund for denial of check in by hotel in spite of confirmed booking on goibibo | |
I had booked a hotel Royal Inn Yamunagar booking id HTL5LH9ETJ but was denied entry as the rooms were full. Why is this goo[censored]p??? I had to suffer a lot, made calls to your customer care numerous time but query has not been resolved. I want my refund and compensation for the sufferings I had gone through the whole process in night in a unknown city for me. Aditya [protected] Was this information helpful? | |
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Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 08, 2019 Ibibo Group / Goibibo Customer Care's response Dear Aadi1983, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDIOS5LH9ETJ. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be informed that refund of INR 496 processed on the same account/credit card/mode of payment with which you confirmed the booking. It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success. Refund Date: July 7, 2019, 11:20 p.m. Also, as per the conversation team had with you, 125 Non-promotional Go cash has been processed in your gocash account, which you can use completely in your future booking. For any clarification, please revert on the Ticket #28444194. Assuring you best of our services. Regards, Team-Goibibo | |
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Sir, i booked a train ticket from delhi to guwahati...but, online transaction complete but train ticket would be cancelled. Sir please refund my 1470 amount money.
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