[Resolved] Ibibo Group / Goibibo — compensation for delay regarding booking id carpaf98d51m67z (cab service) | |||
Refer ticket no. #26786761 and #[protected]goibibo group) I booked a cab on 9/2/2019 from chennai to tada waterfalls. The cab was delayed by 1hr 45 minutes. I complaint regarding compensation for delay. It has been more than 4 months still my issue has not been resolved. I contacted two customer service executives (goibibo) about the issue, they mailed me that all your refund will be deposited to your account. Unfortunately the same has not been processed. All they give me a false assurance. It was waste of time, energy and money by using goibibo service. All the necessary documents attached. Thank you Was this information helpful? | |||
Jul 27, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 04, 2019 Ibibo Group / Goibibo Customer Care's response Dear manojsoni046eck, Greetings from Goibibo.com This mail is in reference to your booking id: CARPAF98D51M67Z. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have shared the details with the concerned team to get the case facts checked and they will connect with an update shortly. For any clarification, please revert on the Ticket #26786761. Assuring you best of our services. Regards, Team-Goibibo Verified Support Jun 26, 2019 Ibibo Group / Goibibo Customer Care's response Dear manojsoni046eck, Greetings from Goibibo.com This mail is in reference to your booking id: CARPAF98D51M67Z. We checked booking details and please be informed that refund of INR 452 processed on the same account/credit card/ mode of payment with which you confirmed the booking. Refund Reference Number:[protected] Also, refund of INR 315 has been initiated via NEFT. Refund must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success. For any clarification, please revert on the Ticket #26786761. Assuring you best of our services. Regards, Team-Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
booking id TRNAFCMIBPVEIH. But the tickets are not yet booked. Please confirm my tickets or refund my money asap. Or I will escalate it.