[Resolved] Ibibo Group / Goibibo — complaining about the customer care service and wrong cancellation | |||||
I wanted to cancel my booked flight from mumbai to dubai but the bookung executive wrongly cancelled my return flight from dubai to mumbai because of which i was not allowed to board the flight and had to wait at the airport from evenibg till next morning after traveling past 30 hours with various halts from stockholm. Goibibo abroad number wasn't working and hence one of my friend contacted from india and the spokesperson said that you to wait for 48 hours for a solution! Even after realising the mistake and promising me a solution in 24 hours i have to explain the issue to 7 different over a week's time. I was asked to take less refund then the amount of new ticket. Finally on warning them with comolaining in consumer court i am promised a refund. I am highly disappointed with the services. Was this information helpful? | |||||
Aug 20, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 17, 2017 Ibibo Group / Goibibo Customer Care's response Dear Avani, Greetings from Goibibo! We tried to look up for your booking details, however we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking to check and validate your issues. We are awaiting response from your end. Thanks Kawalpreet Kaur Chadha Customer Delight Team Verified Support Jul 18, 2017 Ibibo Group / Goibibo Customer Care's response Dear Avani, Greetings from Goibibo! We tried to look up for your booking details, however we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking to check and validate your issues. We are awaiting response from your end. Thanks, Kawalpreet Kaur Chadha Customer Delight Team [protected] Verified Support Jul 19, 2017 Ibibo Group / Goibibo Customer Care's response Dear Avani, Greetings from Goibibo! As we have not received any revert from you after multiple reminders, we assume that your query stands resolved and we are closing this case. Please reply for any discrepancy, it will be reopen and will be worked on priority. Thanks, Kawalpreet Kaur Chadha Customer Delight Team [protected] | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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