[Resolved] Ibibo Group / Goibibo — complaining for car booking | |||||
I was book a car from lucknow airport to kanpur on yesterday. I pay your payable amount ₹1243/- but i was not received any car numbers or booking confirmation not in sms nor in email. But payment was debited. No trip shows in your app’s my trip section. I was trying so many times in app’s help section but the result is null. Then i take other company’s cab and come to kanpur. Now tell you where is my money and my trip. Waiting for your reply. Regards Anurag gupta Kanpur Mobile-[protected] Was this information helpful? | |||||
Oct 28, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Sep 26, 2018 Ibibo Group / Goibibo Customer Care's response Hi Anurag, Greetings from Goibibo.com. This is in regards to your booking id: CARPIF54OIVTB8D. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, as discussed over the phone, please be advised that we have checked and found the payment. We have initiated the refund and the refund will be credited within next 5-7 business days. We would appreciate your positive feedback on this. Assuring you best of our services. Regards, Team Goibibo. | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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