[Resolved] Ibibo Group / Goibibo — complaint about ticket confirmation | |||
Dear all, I would like to inform you about a worst experience i got from your service. I had booked ticket for my father. It was connected flight from cochin to muscat and muscat to doha. I got confirmation only from cochin to muscat. I enquired to customer care from goibibo regarding muscat to qatar. She said (Your ticket is confirmed) and sended the ticket. But when my father reached the airport they were telling it was not yet confirmed (Muscat to qatar) he struggled a lot. Again i called the customer care, he was telling goibibo has some technical issues and he sort it out the problem.. By the time counter was closed. So our money also lost.. My father is a patient he frustrated because of your negligence.. I'm waiting for my refund. This is not our mistake. I'm waiting for your reply. If i'm not getting any positive response i will move legally. I have all the documents you have sended and the time also. So please do the needful. Please find the attachment. Thanks Aleena Was this information helpful? | |||
Jun 13, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 04, 2019 Ibibo Group / Goibibo Customer Care's response Dear chinnu nnis, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Verified Support May 06, 2019 Ibibo Group / Goibibo Customer Care's response Dear chinnu nnis, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested for investigation. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo | |||
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