Ibibo Group / Goibibo — complaint against goibibo - us tickets - neither giving refund nor booking another flight

Dear sir / madam

I had booked a flight via goibibo for 26th march 2020 for us (Return flight too) alongwith my wife. The booking id is gomupkgiosd1e7b07601

Due to covid, the flight got cancelled. Goibibo is neither refunding my money nor doing my alternate booking. Every time we call at their call centre, it is busy even after waiting for hours.

When we fill an online form, they give calls at odd hours and after just 1 call, then send an email that we tried reaching you. When i call back on the number from which they called, it says it is an invalid number.

Please get my refund or get it re-scheduled. I am attaching the ticket also.

Thanks & regards
Puneet gupta
[protected]