| Address: | Gurgaon, Haryana, 122001 | | Website: | www.goibibo.com/hotels/detail/Dwarka/Nova%20Narayan%20Inn,%20Dwarka/8369616161009722573/243968627263 |
The hotel apparently is a 3 star property, my parents had checked in yesterday in the afternoon, and they have been facing a number of inconveniences from the hotel staff.
1) they were provided a dirty room earlier, it wasnt clean, the bed sheets and the floor was very dirty, when asked the staff to clean the room the staff rudely replied saying they dont have phenol and all.
2) the tv hasnt been working since the time they checked in and nothing has been done for that.
3) we were being told that breakfast was complementary, when asked for breakfast this morning, they said they have only aloo paratha as breakfast.
4) no electricity since morning 6 o'clock, they have to sit in the heat without fan, ac, light.
5) the hotel mentions free wifi, whereas there is no wifi in the rooms, the staff says that the wifi only work in the lobby.
My parents are senior citizens, and this is the type of treatment they have been given, seriously this is just horrible. Was this information helpful? | 
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