Ibibo Group / Goibibo — complaint for cancellation of my booked ticket and selling on double price

ashyy1982

from Mumbai, Maharashtra

Address:

Goibibo, 201102

I had bus booking from Delhi to varanasi on 8th of June from k n nehra bus service ...done through goibibo, I reached to bus stand on time but when I enquired about my seat, they denied me and cancelled my booking without intimation and in the same bus they offered me seat at double price, I lodged complaint in goibibo call center but no resolution...instead of this they offered me refund...I pleaded in front of them that my family is waiting for me due to my son fever and my journey is must but all in vain...they sold my ticket to somebody else on double price...goibibo left no option for me..no alternate service...I spent whole night on road ...who will compensate my pain and financial loss because due to this my ticket from varanasi to Delhi on 11th June wasted...now it's my request please penalize bus operator KN nehra...and need compensation from goibibo.

Regards
Ashish Sharma
M-[protected]

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Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2019

Ibibo Group / Goibibo Customer Care's response Dear ashyy1982,

Greetings from Goibibo.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - Goibibo

Jun 13, 2019

Updated by ashyy1982 I received phone call from customer service department but still no resolution.
1) not received my cancellation refund.
2) Due to cancellation of my bus on that date, I lost one deal of 15 lac on which officially I should be there...my private job is on stake.
3) Spent whole night on road.
4) My family suffered...my son was not well.

Regards
Ashish Sharma
M-[protected]

Jun 13, 2019

Updated by ashyy1982 Request to Goibibo higher authority...please compensate my loss and suffering, this type of things happens with me twice...one in Ludhiana and now.

Jun 14, 2019

Updated by ashyy1982 No update yet..
Please reply goibibo ..when will u resolve my issue.

Regards
Ashish Sharma
M-[protected]

Jun 17, 2019

Updated by ashyy1982 Waiting for goibibo response...I need compensation for my loss.

Regards
Ashish Sharma
M-[protected]

Jun 20, 2019

Updated by ashyy1982 No response...goibibo is not concerned for anyone loss due to their bad services.

Jun 22, 2019

Updated by ashyy1982 I lost my job..because of goibibo bad services...no response from company

Jun 24, 2019

Updated by ashyy1982 Lost all the hope...pathetic service by goibibo

Verified Support

Jun 26, 2019

Ibibo Group / Goibibo Customer Care's response Dear ashyy1982,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOBUSANDff978d2682.

As per your discussion with the concerned team on call, refund of INR 1395 was processed on the same account/credit card/ mode of payment with which you confirmed the booking.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

Refund Date: June 10, 2019, 1:06 p.m.

Assuring you best of our services.

Regards,
Team-Goibibo

Jun 27, 2019

Updated by ashyy1982 What about my job loss...