[Resolved] Ibibo Group / Goibibo — complaint of toshali sands puri

himanshu1980gupta

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110026

I made a booking thru goibibo void booking id - htlqmtf3ju for 2 rooms and added one room void booking id for 1 room for toshali sands puri for 31st dec 2019 night. After that i come to know about mandatory gala dinner of 4500+taxes per person which was very surprising for me as hotel that charges 5000/day for room is charging 11000/couple for a dinner. However i accepted to pay them and made a confirmation to the hotel on mail that i will pay it on arrival at hotel. And now after paying 25000 for three rooms they are saying to cancel my booking as if gala dinner is not paid in advance.
As per my booking gala dinner can be paid n arrival.
This is very uncooperative from hotel end.
Hoping for fast reply

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Mar 6, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

Ibibo Group / Goibibo Customer Care's response Dear Himanshu Gupta,

Apologies for the trouble caused to you

In reference to your complained, seems your issue has been resolved from the company side as we have already informed you that gala dinner charges are mandatory and booking is also non- refundable.

Please be informed that goibibo is a booking platform between the customer and the hotel and have less or no control over the day to day transactions of the hotel.

In case you are not happy with the resolution. You can get back to us on Goibibo registered mail or toll free number.

Regards,
Team- GoIbibo Care