Ibibo Group / Goibibo — complete refund of a flight booking not initiated.

Address:

4/142 Subhash Nagar, New Delhi-110027

I booked a flight for 11th april 2020 from toronto to delhi. The pnr of my booking is jkns7. From the beginning of the lockdown, i have been constantly trying to get in touch with customer support centre regarding the flight status as to what options i have regarding my booking as the government ordered suspension of flights all over the world, but i did not received any response from your end. I have been writing emails and calling the customer care numbers but they did not responded to the same. I was not contacted even once by your authorities for asking me whether i want to cancel my booking or i need to reschedule my journey. It was an irresponsible act from your end by deducting a huge amount of rs. 28000 from the total amount i paid when i was booking my ticket. As far as the airlines are concerned, they are providing refund vouchers of the same amount to be used in one year. This practice of yours to extort money from your customers is punishable by law.