Ibibo Group / Goibibo — Customer care Service

Address:

Dubai

The worst experience with Goibibo customer care Service .

I have booked ticket for my family from MAA - BOM and i requested for changes in timing and let me know the extra fare charge From last 8 days they are just bluffing and saying we have marked email to airlines but Airlines has not reverted back .

Without any final solution how the ticket are been closed and when i call customer care team says they create new Ref id and say they will update in next 48 hrs . But that 48 hrs has taken 8 days still no final conclusion .

Below is the ticket # which is closed with my confirmation .
Ref #[protected]
Ref #[protected]

Now after calling back to check the status customer care team shared new Ref #[protected]

Seriously some time i feel they are taking so litely to customer as if they don't care .
I was the one who is to say my friend that Goibibo system is good and quick response .
But when it was my turn i really got to know how bad is the team and same word same dialog are been pushed to client by just simply saying as wait for 48 hrs .

I m really sorry i have to write so much bez they was no proper follow up and solution given to me as a client .

Thanks and bye

If you really want to help please contact me on my mob # +[protected] my email id [protected]@gmail.com