[Resolved] Ibibo Group / Goibibo — didn't get a room and didn't get a refund! | |||||
I booked a room on 14 december 2018 in aerith - birds of paradise. I had paid in full on the website. Upon reaching the hotel, the staff said there were no rooms available, even though i have already booked and paid. The hotel said they will fix us up with some other hotel, we agreed. After that they got us a room in which people were already residing and asked us to share the room with them. We disagreed and asked for a refund to which they said take it up with goibibo. Goibibo wont answer calls or anything. I spent 2300 rupees for nothing and got stuck outside for the night! Was this information helpful? | |||||
Feb 8, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jan 02, 2019 Ibibo Group / Goibibo Customer Care's response Dear Pradeep Solanke Greetings from Goibibo.com We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: - • Booking id. • Correct Email address or number entered at the time of booking. We await your response to get the matter checked at our end. Regards, Team Goibibo | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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