[Resolved] Ibibo Group / Goibibo — diwali time with family not give rooms even after advance payment

Viral Turakhia

from Jaipur, Rajasthan

Address:	122018
Website:	Goibibo

I have booked 2 hotel room in jaisalmer for 2 days (Check in 9nov to check out 11 nov) total 5 adult. When i reach hotel, person refused to give me room, we don't have any room available, then we talk to customer care of goibibo. After long discussion of around 2 hours they r not able to provide us rooms in any other hotel. We have to stay in oridnary non ac room all o[censored]s 5 adult in very small room...
This is not good, i am complaining this because of my father, mother, wife & my child all of them have to suffer in this festival season

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Dec 15, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Ibibo Group / Goibibo Customer Care's response Hi Viral Turakhia,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.