[Resolved] Ibibo Group / Goibibo — domestic flight booking cancelled but no refund or re-booking options from the goibibo websites. the customer care is non operational

Jayanta1955dec

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700037

Domestic flight booking cancelled but no refund or re-booking options from the goibibo websites. The customer care is non operational.

I received an email from goibibo team that my flight from delhi to kolkata (Flight number - 9w195) for 30th october 2018 became non-operational.

But when i visited their website from my login, the status is still showing that booking is confirmed. There is no options provided for refund or alternate booking of new flight.

Their customer service number is also not operational. Kindly help

My booking id is - tua5gt31i

Regards,
Jayanta kumar das
[protected]
Jayanta. [protected]@yahoo.com

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Dec 3, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Ibibo Group / Goibibo Customer Care's response Hi Mr. Das,

Greetings from Goibibo.com.

This is in regards to your booking id: GOFLDe3cfa[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we your case has been escalated to the customer delight team and we are personally advocating your case.

Assuring you best of our services.

Regards,
Team Goibibo.

Verified Support

Oct 08, 2018

Ibibo Group / Goibibo Customer Care's response Hi Mr. Das,

Greetings from Goibibo.com.

This is in regards to your booking id: GOFLDe3cfa[protected].

As discussed over the phone we have checked with the airline and airline is ready to process the full refund or alternate flight.

Please share your consent so that we can do the needful.

team Goibibo.