[Resolved] Ibibo Group / Goibibo — email and refund problem | |
Today, the 4th may, 2019 i opened an account in goibibo.com with my mobile phone number [protected] and found that with different email address which is not mine. As the site do not provide facilities of changing email address i cannot change the email address into the account i use and i fear that by opening the account i'm now in risk of losing my confidential by the user of that fraudulent email account holder.And I have recently booked a ticket and that has been canceled by itrtc site but I have not received any confirmation about refund . Please do needful Thanking you With regards Vanshika Was this information helpful? | |
Jun 18, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 06, 2019 Ibibo Group / Goibibo Customer Care's response Dear VanshikaSri, Greetings from Goibibo.com We would like to inform you that as you signed up through mobile, there is no need to enter the mail id as the system only required the mobile number for account creation. The system automatically creates the account with id: ... @dummymobemail.com, associated with your contact number. In your case, the account created with id: [protected]@dummymobemail.com. Request you to share the e-mail id you want to update on your account. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo Verified Support May 10, 2019 Ibibo Group / Goibibo Customer Care's response Dear VanshikaSri, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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