[Resolved] Ibibo Group / Goibibo — escalation against oyo, travel inn - dharwad, karnataka

Tejas123#

from Bengaluru, Karnataka

Address:

560003

Whomsoever this may concern,

We have booked 8 rooms in travel inn, dharwad (Oyo - 22528) for the apr 21st under the customer name "sneha kulkarni". Go ibibo booking id - htlddecwxq, hotel booking id - [protected]

The hotel guys had called up today and cancelling the booking, reason given was for maintenance.
How can you cancel at last moment when the purpose of booking a room was for the marriage events. I am not sure are these rooms has been assigned to some other customer for more money.
Is this how you treat your customers? I am raising a complaint with department of consumer affairs and district consumer dispute redressal forum against you guys.
Oyo, travel inn, go ibibo, whomsoever responsible will be escalated.
Will be taking legal procedures if not satisfactory.
Contact numbers o[censored]s
Tejas - [protected]

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May 24, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Tejas123#, Greetings from Goibibo.com This mail is in reference to your booking id: GOHTLDV3DDECWXQ. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27525697. For any clarification, please revert on the Ticket #27525697. Assuring you best of our services. Regards, Team-Goibibo