Ibibo Group / Goibibo — Extra amount charged to couples in Hotel Broadway Inn, Jaipur // HTL VAY25MVQWZZP

Address:

Jaipur

Dear Sir/Mam,

I don't know is it matters serious or normal for you, But trust me it is a very very serious matter for me.

I have already complained to you 2 times regarding action against Hotel Broadway Inn, Jaipur.
Complaint number is[protected] and created on Dt.[protected] which is showing resolved on Dt.[protected]

And Second complaint number is not provided by your customer care executive and not not shared by text or mail.

My actual problem is...

I booked a room in Hotel Broadway Inn, Jaipur as on Dt.[protected] for me and my Fiance, No doubt the hotel is amazing with their good quality but problems created by their staff.
At the time of check out me and my fiance reached at reception, receptionist Mr. Lokesh attending us and he called his staff for check the room, he called back again and said there's a little spot on bedsheet, Mr Lokesh said me infront of many guest that there is a mam's blood spot on bedsheet which is unable to remove via dryclean so you have to pay for this.
Just Imagine how shameful this moment is for a girl who is standing on a reputed hotel's reception in front of 10-15 man's and guests.

Sir I'm a 31 year old and fully matured person, I'm not a kid, who is a careless about someone's property

I pay a amt. of Rs. 300 on reception and receipt is also attached in mail.
I complained about this matter to your customer care and a mam resolved my problem. She initiated a full refund for this happening and promised me to take action against the hotel, but till now no one has taken any action.

Now again i booked same hotel on Dt.[protected] for me and my fiance, It's occasion of my fiance's birthday on next day we check out the room and reached at reception Mr. Umeed Dhawan represent us and again he follow their process their staff go in to room and check all things and call to reception that their a little blood spot on bed sheet, My fiance explain him that it's a normal using spot then staff member said "Mam Don't teach us, Its a blood spot and a sign of your masti"
I think you understand that what a girl feel on this moment.
It's a very shameful moment for a girl who is standing in front of a male staff member alone.

They again charged me Rs. 300 by the name of blood spot, I paid them the same, receipt and payment detail attached in mail.

Again I registered a complaint on your customer care Mr. Piyush Seth (Senior Desk) treated me and handled my complaint after 24Hrs he said that hotel owner Mr C.P. Joshi refused for refund and hotel said him their a blood spot on bedsheet which is a permanent stain and non removable, teh bedsheet cost is Rs. 2000 but they charged to me only Rs. 300 by mercy
Mr abhishek tell me that he will give me a Gopass of rs. 366 and they are unable to take action against hotel due to absence of any proof and closed the complaint by the name of resolved

I again call to customer care Mr. (Vineet or Puneet ) i didn't remember his name but truly he is very nice person he understand me and my situation but after so many tries he was also unable to provide any solution he only proposed me a Gopass of rs 500, but it's not a matter of money so i refused for the same.

I daily calls to your customer care but they not give me any update of my complaint every time they said "our ground team is treating your complaint"

Sir I'm your regular customer and using your platform due to your trust also i'm regular customer of hotel broadway inn since 6-7yrs their's whole staff knowing me i goes their bar every weekend after that they treat me like this now just imagine how they treating their unknown guests.

Is we are vampires and booked a hotel for playing with blood.


Trust me sir they are fully trained for treating couples like this, please look at their review on your platform. Most guests complained about their service and staff member's behaviour but no one took action against the hotel.
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It's a true sign of your complicity...

Every time you offer me a refund and gopasses, sir I'm a lawyer by profession and also i'm able to afford this i booked this hotel by paid advance payment to you, i never want your beggary.

It's not a matter of money, it's a matter of respect for a girl and my relationship.