Ibibo Group / Goibibo — Failed booking amount not Refund

Website:goibibo

I had booked the ticket from Pollachi to Chennai on 5th May booking was failed but amount debited from account.
I checked the status on mobile App. refund will be credit on 13th- 17th May (refer photo enclosed) But more than 45 days I have not received the Refund yet.
Also, I called customer care and they told wait for 72 Hrs and amount will be refund to ur UPI id. when I calling they told same statement on every time.

Please do as needful as soon as possible.
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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