[Resolved] Ibibo Group / Goibibo — failed flight ticket booking and amount deducted from bank - 2 times | |||
I tried to book ticket (RS.19787) on 8 Feb 2018 through GOIBIBO app and I received OTP from bank (SBI). Upon entering the OTP the app became non resposive and eventually crashed. I tried to book the ticket again and same happened again. Upon checking the bank statement Rs. 19787 got deducted twice from my account.Transaction details are below: 1. 8 Feb 2018, Txn#142464, RS.19787 2. 8 Feb 2018, Txn#168008, RS.19787 As I checked with GOIBIBO customer care they informed these payments were not received and they cannot provide the ticket. Now I'm wondering where my money has gone and please do the earliest to return the amount to My bank account. Was this information helpful? | |||
Apr 4, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Feb 22, 2018 Ibibo Group / Goibibo Customer Care's response Dear Sabari, Greetings from goibibo.com We completely understand your raised concern & assure you that we are working on priority. We will share the update soon. We have forwarded the details to our finance team to get the same validated. We appreciate your patience Regards, Peter Sampat Customer Delight Goibibo Verified Support Feb 22, 2018 Ibibo Group / Goibibo Customer Care's response Dear Sabari, Greetings from goibibo.com Please share us the below mentioned details, as we couldn't track any details with the above shared details by you. 1. Bank name. 2. Email Id used at the time of transaction. 3. Contact No. 4. Mode of payment (Credit Card or debit card) 5. If card then first 6 and last 4 digits of card. 6. Bank statement. 7. Transaction date. 8. Transaction amount. 9. Website name. Please share us the details at the earliest. Awaiting your response. We appreciate your patience Regards, Peter Sampat Customer Delight Goibibo Verified Support Feb 23, 2018 Ibibo Group / Goibibo Customer Care's response Dear Sabari, Greetings from goibibo.com Please share us the below mentioned details, as we couldn't track any details with the above shared details by you. 1. Bank name. 2. Email Id used at the time of transaction. 3. Contact No. 4. Mode of payment (Credit Card or debit card) 5. If card then first 6 and last 4 digits of card. 6. Bank statement. 7. Transaction date. 8. Transaction amount. 9. Website name. Please share us the details at the earliest. Awaiting your response. We appreciate your patience Regards, Peter Sampat Customer Delight Goibibo Verified Support Feb 25, 2018 Ibibo Group / Goibibo Customer Care's response Dear Sabari, Greetings from goibibo.com As we did not receive any revert, hence, we are closing the ticket. For further queries feel free to write us. Regards, Harjot Singh Customer Delight Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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